What is Quality?

Comments   0   Date Arrow  August 18, 2009 at 8:27am   User  by admin

Quality, though familiar to everyone, is one of the most important issues that all sectors have focused on in the last 20-30 years. As markets have become much more competitive, quality has become much more competitive, quality has become a key ingredient for success in today’s business. Quality has become a prime focus of business attention because of the impact it has on sustained performance and customer satisfaction. The quality movement has been growing throughout the world for many years now. Thus quality is the need of the hour and crux of the time. Quality is a relative term. It is generally used with reference to the end use of the product. For example, one could argue that a gear used in wrist watch is of better quality than a gear used in automobile gear boxes. But both the gears are considered of good quality if they perform satisfactorily the intended functions. Thus the quality is defined as the fitness for use or purpose at the most economical level. The universally accepted definition of quality which is provided by ISO is as follows: “Quality is the totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs”.

Tagged   quality management systems

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